No Loyalty Left: The Beauty Industry Scandal Hairdressers Are Done Ignoring”
The Beauty Industry Is in Its Villain Era — and Stylists Are Fed Up
If you’ve been in the salon world longer than five minutes, you already know:
loyalty is dead — and the beauty industry killed it.
In this week’s episode of Sh!t I Told My Hairdresser, Jason and Jack sit down with TikTok stylist Jer Bear, who dropped a truth bomb that every stylist is whispering behind the chair but no one wants to say out loud:
The companies who claim to “support stylists” are the same ones undercutting us, outselling us, and pricing us out.
SalonCentric? Cosmoprof? Ulta Beauty?
Yeah… we’re talking about all of them.
The Death of the Pro Discount
Remember when having a license meant something?
When stylists got actual discounts on pro tools, products, and backbar essentials?
Well, according to Jer Bear — those days are over.
SalonCentric and Cosmoprof have quietly stripped down discounts on major items.
The same blow dryers and irons that used to be half off for stylists? Full price.
And in the ultimate plot twist:
Stylists are now paying MORE than clients.
Clients walk into Ulta, flash a coupons, rack up points…
Meanwhile you’re standing in SalonCentric being asked to pay a 10% markup.
Where’s the loyalty in that?
The Costco Shampoo Scandal (Yes… It’s Real)
If you think diversion is always a “gray market problem,” buckle up.
Jason shares a behind-the-scenes story straight from the corporate world:
popular shampoos being sold at Costco weren’t always the formula stylists knew and trusted.
Some brands were allegedly:
Ordering cheaper formulas
Slapping their labels on
Sending those bottles directly into big-box stores
Stylists were unknowingly competing with watered-down versions of the product they were selling.
Clients thought they were finding a good deal.
Stylists were blamed for “overpricing.”
And big corporations cashed in — twice.
Still think the villain is the “diverted distributor”?
Think again.
Clients, Amazon, and the Refund Wars
Let’s talk about the Amazon problem.
A stylist recommends a professional product.
Client says, “I’ll just get it cheaper online.”
It arrives oxidized, expired, or straight-up fake.
And then the client comes back…
expecting the stylist to refund them for a product they didn’t even buy from the salon.
Jason shares the exact scenario:
A client ignored advice, bought discounted products from a third-party seller, hated the results, and demanded her stylist fix it for free — or give her money back.
This is modern salon life.
No loyalty.
All entitlement.
Negative Reviews: The New Weapon of Choice
Jer Bear breaks down the newest epidemic in beauty:
weaponized reviews.
Clients — and trolls who have never even sat in your chair — leaving 1-star reviews because:
You didn’t give a discount
You didn’t work for free
You stood your ground
You didn’t let them bully you
But here’s the twist:
Jer handles it with what his family calls “nice-nasty energy” — the art of thanking haters for boosting your algorithm.
Because engagement is engagement.
And negativity pushes your content even further.
Haters want a fight.
Stylists give them a thank you.
Nothing infuriates a troll more.
Beauty Schools Selling Dreams They Can’t Deliver
Every beauty school brochure promises the same fantasy:
“You’ll be salon-ready!”
“You’ll make six figures right out of school!”
“You’ll be a celebrity stylist in no time!”
Reality check?
Your first client will take eight hours.
Your back will hurt.
Your rollers will fall out.
And the real education is learned behind the chair — not under fluorescent school lighting.
Beauty schools push retail dreams.
But they never mention:
the burnout
the debt
the unrealistic expectations
the fact that stylists now compete with Amazon more than each other
No wonder hopeful new stylists walk into the real world and feel scammed.
Stylists Don’t Need Loyalty — They Need Power
The consensus from all three hosts?
If distributors won’t support stylists, stylists must support themselves.
That means:
✔️ Creating Amazon Storefronts
✔️ Offering online shopping instead of stocking shelves
✔️ Using QR codes instead of inventory
✔️ Taking control of product education
✔️ Prioritizing the client experience, not retail pressure
The retail game has changed.
And stylists who adapt will survive it.
The True Villain of the Industry: Jealous Stylists
One of the most shocking parts of the conversation?
It wasn’t just clients or distributors causing problems.
It was other stylists.
Many stylists resent anyone raising their prices, building a following, or leveling up.
Instead of cheering each other on, they drag each other down.
Jealousy isn’t a personality flaw — it’s the #1 silent killer of careers in the beauty industry.
But as Jason says:
“If your work is good, your prices are fair, and clients love you — that’s all that matters.”
Period.
Final Thoughts: Loyalty Isn’t Coming Back — And That’s Okay
This episode isn’t just about hair — it’s about power.
Stylists built this industry.
Stylists keep it alive.
And stylists are done letting corporations, trolls, or entitled clients define their worth.
Loyalty might be gone, but independence is finally in.
🎧 Listen Now: “No More Loyalty: Hairdressers vs. Big Brands”
Want the unfiltered tea, the wild stories, and the belly laughs we couldn’t fit in this post?
Listen to the full episode of
Sh!t I Told My Hairdresser
on Apple Podcasts, Spotify, or wherever you get your messy, hilarious salon content.
Follow us on Instagram @shititoldmyhairdresser
And remember:
If you love us, tell 10 friends. If you hate us, tell 20.
Hey, did you get any good cyber deals over the weekend? No. I'm a loyal customer and I like paying full retail. You wanna know why? Yeah. Why would you want to do that? Because I can,
I.
Hello. Welcome back to another episode of Shit I Told my hairdresser, Jack. How are you?
I'm all right. How's it going?
I'm good. You have someone over your [00:01:00] shoulder who is gonna be our guest today. We have Jar Bear.
Hello?
your TikTok handle. Jared, how are you? It's so good to have you on.
I'm doing well. Thank you for having me.
Alright, so everyone kinda like kind of calming down after this first. Massive rush of people from the Thanksgiving. Jackie, we still do hair.
You still you hair? You do hair. I've seen your clips of you doing hair on your TikTok, so I know when we talked this weekend you were like busy as shit, weren't you Jared?
Yeah, I'm pretty busy. I'm busy for the rest of the year, honestly.
There you go. That's what I'm saying. Finally, we got a little bit of a calm down, so we got to record today, which is great. Uh, I was cruising around, uh, TikTok and I found one of your posts that reminded me of something that we did a little while back that really went through and kind of pissed a lot of people off.
And there there was a bit of backlash on support of. [00:02:00] What we were talking about for us. And then there was the negative side as well, the two people who do support these big companies, which is fine, you know, I mean you can used either way, but I think a lot of it does need to be exposed, you know? That's for sure.
And that's what you were doing with your post is you're actually going through and kind of exposing what was happening within the industry and how these large companies are really taking advantage of the hairdressers. And it's like, why do we even go through and number one, do hair or buy from you or even have a license?
'cause they're like, they're basically for people who have a license so we can get a discount that our normal clients don't get. And that doesn't seem to be the case. So how is this helping us out? And that piqued my interest and I reached out to you and we have you on.
Yeah. Um.
so tell us a little bit about your, uh, post that you did so we can kinda get this out there.
So the post that I had recently, [00:03:00] um,
I.
was talking about Salon Centric and cosmoprof and other distribution companies that are specifically for licensed stylists. They're no longer giving us discounts on some of the tools that we normally would've gotten. Half even, sometimes more than half off. And it's just really frustrating because. You know, the day, the day after I did this video talking about how we don't get discounts anymore, my Dyson died. And
Yeah.
so I'm, I'm so frustrated now 'cause I'm like, dang, I gotta get a new Dyson. And they're not even giving us a new
I just, my O2 blow dryer just died this morning. I know
it is, it is something in the air.
They know, they know it's holiday season. They know, they just, we need to buy another one.
exactly.
so I. I'm just fed up and I think I'm, I'm not the only one. Um, I'm was really shocked at how much support that I got on that video, and I was also saddened by how many stylists are [00:04:00] now retired and out of the game simply due to not being able to have retail anymore. So it's, it's a little frustrating when your clients are like, well, I got this at Marshall's. I got this at Amazon. Ulta Beauty is a big one. Which
Oh yeah.
I used to work at Ulta and I, and I love the, I love the sales too, 25% for the, the employees. And then you're getting your points on top of that. You, it's like you really can't, you can't beat that.
You can't compete with those kinds of sales. And I don't know if you remember, um, salon Centric started doing their leader sales because of Ulta Beauty. They couldn't, they couldn't keep up with it. So twice a year now, Centric and cosmoprof have leader sales. Because Ulta Beauty started the trip.
And see, and, and here's the thing as well. What I do know is that, I mean, L'Oreal owns those, all these brands and when they need to go through and get their numbers up to make sure that their shareholders are happy, they turn to these places. They're the ones selling it [00:05:00] to these companies at a lower price, and our clients are getting a much lower price.
And then, but when we go to our store, our local store, that's for hairstylist only, we're paying a 10% markup from what our clients are paying. So how are we supposed to go through and double the price and sell inside of the salon
they'll turn to Groupon? What I did see on Groupon, and I actually showed it to one of the managers of one of the stores on my phone, and she goes, well, you wouldn't buy it there.
She goes, you would go through and buy from us 'cause you have loyalty. I'm like, I have loyalty to my wallet.
right.
That's where my loyalty lies.
Yeah.
You know, not with someone who's gonna overcharge me. But not only that, what I did point out to her, 'cause a lot of people said, well, this is just like diverted product from a distributor, or it's counterfeit.
How can you sell 35,000 units within a week if it's not coming straight from them?
Right,
me that.
right.
You [00:06:00] can't. They're the ones selling it. And I actually had a friend that worked for L'Oreal. She says, yeah, that's exactly what we do. Jack and I worked for Bedhead for years and years, and they actually did it too to get their numbers up.
And when I found out was that when they were going through and selling the Bedhead shampoo to Costco. That was huge. It was. Everyone's like, oh, I can go get my Bedhead product at Costco. Well, come to find out, he was going to the manufacturer, the owner of Bedhead, going to the manufacturer buying a different shampoo that was way cheaper, basically hand soap, and then having labels made just for these bottles.
And that's what he was selling at Costco.
What.
Exactly, because I, we knew everyone at the corporate office 'cause I was one of the educators. So I'd go to the corporate office all the time and the people that worked in the warehouse would tell us like, oh man, it's bullshit. We saw the, we're the ones selling it to Costco.
And that's the thing that people don't know
Yeah, I,
that they'll go through and water it, either water it down [00:07:00] or get the man, 'cause the manufacturer has, like, you've seen it on all these websites, you can have your own product line.
Private label companies. Yeah.
Exactly. So this is a manufacturer that has like, I don't know, close to like 80 different shampoos you could pick from with different scents.
And then they make that for you. You slap your name on it. So these companies are going through, they're finding or asking the manufacturer for a cheaper version, right? And then they're the ones who is diverting it
It is
Hm.
right.
not right. And that's what a lot of people don't know. So clients are not spending the money inside the salon.
They're actually going to Costco. They think they're, they think they're actually getting the actual product and they're not.
No.
So a lot of the times now I'm like, why am I even going through and selling this product to my clients? Or why are we spending all the money? Because have it inside the salon just for it to sit on the shelves.
'cause they're not buying it from us,
Loyalty. Right.
eh? Yeah, [00:08:00] exactly.
That's why.
So your, your work better be really on point, you know, to make sure they're coming back to see you
That's
because they're not coming in for the discounts on the Orbe or the r and co or whatever, you know, I mean, that you're selling Pureology and you know Sure.
Moura, they're not coming into you to buy it.
so how do you feel about institutions like, Aveda and, uh, Paul Mitchell that are really retail heavy that, you know, they're, they're teaching their students straight outta school. Hey, this is how you're gonna make an X, x, y, Z amount of money on top of your commission, or however much money you're making, whether it be commission or booth rental. Now they're, they're getting into the real world and it's a huge shock for them that that's not the case anymore.
Well, that's the thing. Beauty school is just to go through and pass your exam. You know? 'cause your real world experience is gonna come [00:09:00] afterwards. I know all these beauty schools are like, oh my God, we're gonna have you salon ready when you walk out of these doors. N no, no
Right.
one's ever salon ready. No one's ever real world ready until you get out into the real world and see what it's like because you are in a little hair school bubble.
And you're protected because if anything happens, you go to the teacher and the teacher's gotta come in and help finish everything off.
Yep.
I mean, my first, my first client ever, ever, eight hours.
Eight hours.
Eight hours, she was a, a tent, a haircut, a perm, and then a roller set.
Ooh.
took me eight hours in one day in a roller set?
Yeah.
listen, they don't even make dryers big enough for, for roller sets anymore.
I know, right. But I mean that was the thing. But I was protected 'cause the woman was complaining 'cause she was there for so long. My teacher was kinda like, you came to a school, you signed a form. But is [00:10:00] retail part of it? Yes. Are they trying, do they have their own agenda to go through and push their product?
Absolutely. I mean it's just make sure that you know that before you go in. and I mean, Paul Mitchell, they haven't even gotten rid of one skew. They still make the puy shampoo.
They do,
They literally, they're, they have, I think their, their skew list is like 400 products or something like that. They haven't gotten rid of one.
Paul Mitchell Moose is still, uh, the best I think.
The
Yeah, that shit's good. Yeah. That shit is good. Yeah.
the, you're talking about the sculptor one, right?
Yeah. Yeah,
Yeah.
one.
That is some good shit, that's for sure.
the original one, so.
I just hate that people are trying to sell, the schools are trying to sell to these people that, hey, you wanna, when you get outta school, you're gonna make a hundred thousand dollars a year or 200,000. No you're not. No you're not. You're gonna make 40.
yeah.
And you're, if anything, you need to be an assistant and go and assist somebody.
If you're really gonna make [00:11:00] it in this industry and you need some real world experience and selling all the product in the world, all it's gonna do is you're gonna help some manufacturer or some brand who, who owns the brand, help them pay for their mortgage on their third house in The Bahamas that you're not invited to.
Okay. That's all you're doing. 'cause I've seen it. I mean, the manufacturer that made Bedhead and some of the products that I worked for, her pool house is bigger than my house.
Hmm.
All right. So let me, it's, and it's gorgeous. I have to admit. It's beautiful. I mean, all these shit, it's, I got 2000 square foot, you know, pool house, you know, that's like the other side of my house over there.
I'm like, holy shit, someone's big as mine, you know? So I'm like, I know, right? But that's the thing is that. I really think that what we should be doing is just going through and starting online stores for our clients.
Agree.
'cause at, at this point, I mean we can't compete, you know, the way that it's going, and I've actually discussed it with the salon that I work at.
There's a couple of [00:12:00] partners there and I'm like, why do we have the shampoo on the shelves? Why can't we just have a QR code, let our clients scan that, and then they get the discount and then we get 10% of that.
Right. And.
why, why don't we just take everything off the shelves and put something else up and get more square footage for us to actually make money?
Because this, the salon, the products on the on the shelves are not making us money. They're just sitting there half the time until we do a fire sell.
And I, and I, um, I think Salon Centric was trying to do that at one point to where you could just drop ship to your clients. But to no avail. Nothing, nothing came about. So I did set up a Amazon storefront, but the problem with that is if you don't have enough followers, and thank goodness I had, uh, enough on Facebook, 'cause Instagram I didn't, in TikTok I didn't as well. Um, you can't even apply for the, uh, influencer program. So I just set up a storefront account so that way my clients can get, you know, they can have a reference for, and I always [00:13:00] tell them too, I'm like, Hey. I'm gonna show you everything that I use. It's, it's on you to go and buy these products. I know they're at a higher price point, but I, I think you should be using quality products and they'll always be there for you. And I tell them around this time too, I'm like, Hey, everybody's got a sale on right now. If you don't see a sales sign next to it, go ahead and, and look through Amazon. And even when they do that, if you set up an Amazon storefront, when they go through your link, even if they divert from your actual product list or. Idealist they call it, you'll still get a percentage of the commission. Now, of course, it's way lower than it would be if you were to get the products from, you know, they, they would get the products from us directly,
Right.
it's still something at the end of the day and it does take the headache away 'cause it's like, it's right there when they go and book for their, uh, services. Amazon storefront is right underneath. There's no misconception about it.
Okay. So, and another thing as well too is that you have to make sure that if you're gonna be doing this, that it actually comes from the [00:14:00] manufacturer,
Yes.
because I just had this last Saturday. So I had a client, I don't have the platform that you have, which I'm definitely gonna be looking into, but I had a client who I basically said, Hey, you need this Orbe pomade and you need this like blue Shant Tony shampoo from whatever brand, and we have it here.
And she didn't buy it. She went to Amazon and she bought it there. She found the discount and she bought it there. Well, what she didn't see was that it was coming from a third party. So when she bought it, it was oxidized. So she comes to me to complain like, Hey, I bought this and it's not the same.
Mm-hmm.
And I'm like, okay, where'd you buy it?
You know, I'm asking her. And she goes like, well, I bought it on Amazon. I go, right, you didn't buy it. Here we sell it here. She goes, well, you told me to buy it. And I go, right. I said, buy this. Here it is. It's like complaining that you went to a restaurant and they said, here's the dessert menu. And you went across the [00:15:00] street and you bought dessert over there and come back to the restaurant complaining it wasn't the same as what they had on the menu.
And you're like, yeah, you didn't buy it here, you know? And so she's going on about it. She wants me to give her her money back. 'cause I'm the one who told her to buy this stuff. And I'm like, whoa.
Absolutely not.
Absolutely not. You can't, you have to if you want a refund. She goes, well you sell it, I can return it to you.
And I went, no. You have to buy it here, and if we don't have any record of you in the computer buying it here, there's no refund. Right? So then I said, listen, what you wanna do is you wanna do the refund on Amazon.
Mm-hmm.
And I'm like, you know, get on your app and ask for a refund. They'll show right where I showed her where it was on the app, I'm on them, bring it to Whole Foods and turn it back into them and they'll take it.
Well, she didn't do that. She just took the product and went to Whole Foods. And try to return to Whole Foods. And I was like,
She
That's what you, she only heard, take it to Whole Foods and that's it.
yes.
[00:16:00] That's the easiest.
Yeah.
She, um.
And then she came back to the salon to complain to me that they wouldn't take it back until she actually did the return on Amazon. I said, yeah, I even showed her the QR code. But it is just people, they don't, we need to go through and make this.
Mm-hmm.
yeah, yeah. The movie, she's pissed off that the movie in her head's not playing out in front of her eyes.
And that's the problem with a lot of clients, you know? But it was just like, I, I tried to show her and I finally, I'm like, you wanna, what? Let's just try to make this as easy as possible. Just click the QR code. But some people won't even get that. You know, so whatever. But I just think that. What is happening in our industry, they're pricing us out.
And you can't blame COVID anymore. You can't, you can't blame, you know what's, we're not making the sales anymore. Well, you should have had a better business model. I don't know what to tell you. And if you're not gonna go through and support us, I don't think we're gonna support you
Oh, not at all.
[00:17:00]
And we are back. Alright Jared, so one of the things that really got me to ask you onto the show was not only the talking about these companies going through and ripping us off, but was your positivity around negative reviews. And I was watching one of your posts he had on TikTok and I loved what you had to say about people who will put.
Some negative stuff or a negative comment on some of your posts, and why don't you tell everybody how you actually go through and react to that?
Yeah.
All I
say is thank you for your engagement. Correct. Was it pretty simple? Because you know what, at the end of the day, you're driving my videos to the algorithm, like you mentioned before.
Yeah. And um, you know. Is it really worth it? 'cause it's like, you know, these people don't sit in your chair, [00:18:00] then you probably never meet them. And it's like, what? What other way is to kill them with, with kindness? My sister's, my sister's mom, older sister's. Mom calls it, uh, nice, nasty. You gotta be nice, nasty with people sometimes.
Yeah, so that's how, that's how I typically try to
handle it. And that usually pisses them off even more because they're trying to go through and bait you into an argument and when you don't give it to 'em, they get really pissed. Upset.
Yes. So I usually, I usually don't, you know, I. I don't know, just, I'm like, it's not worth it.
I'm like, you, you're not paying my bills. What's, what's the point of going this far with you? So, exactly.
You know, but there's so many people, like on our post as well, the two, we we're here to spark conversation. We're here to provoke you, and we're put these like sizzle reels or I'll put out some stuff that's like a trailer for our podcast and people only hear a small bit.
Then they get on to. [00:19:00] And post on our reels on all these negative things and how dare you would say something like that. And I'm like, well, obviously we did our job right, because you're here talking about it. Right. You know, just to get one, like. Actually took someone to actually think about what you said, to hit that like button and then for to get them afterwards to engage and write something about it pushes the algorithm out even more so people see our content.
So thank you. Thank you for the positive stuff and thank you for the negative stuff because it actually, you're kind of helping us out. But one of the things that kind of gets me as Zola too is that when you have these people who they just wanna talk shit and just like write negative reviews even about you.
You know, where they've never even seen you before. You know? Or you have someone who's like, I've had it where I've had influencers go through and write bad reviews on social media, Facebook, Instagram, Google, just because I wouldn't give them more free stuff. And they get mad, [00:20:00] you know, it's like I, you know, it's like I want more free stuff, so I'm gonna write something shitty about you.
And I'm like, you realize that I have this all in a text message thread. I'm gonna post this. On social media. Mm-hmm. You know, or we've had one girl who, I guess she slept with someone's boyfriend and didn't know. He had a girlfriend and she found out who it was and was writing fake reviews about her on Yelp.
Right. So
I put too much time on my hands.
You, you wanna let you,
I've actually heard of that happening in, uh, the salon I'm at. Really? Some girl who worked there got, she got some shitty review and it turned out it was something to do with. Uh, the guy that she was dating or something like that. Huh. Glad I didn't have those issues taking it down.
Yeah. They're just children really, you know?
But if you're gonna go through and leave a negative review, I really think that you should have your name actually attached to it. 'cause I don't think that's fair. Yeah. If you're gonna go [00:21:00] through and dish it, man, you better be able to back that up and put your name out there.
Because it's not fair that you're going through and you're like leaving a review and then not telling anybody who you are. Mm-hmm. Especially 'cause now everyone uses social media to leave reviews now, you know? But not only that though, it's like I have to make sure that you're someone that Ca actually came to my salon or came into my business and then you, if we did give you bad service, then you can actually bitch about it.
But there's a lot of people out there, they'll get on. This bandwagon on social media and then go to other businesses and write a bad review about them when they never even been there. They think it's like there are some social justice leader now ba you know, they got this flag says social justice, right?
And they're gonna go through and beat the drum on Yelp and tell people, I just want to go through and make sure you know what's happening at this salon
and what's,
let people find out on their own what the fuck.
And, and the crazy part about it is these people don't realize when you're using a Google review, you can go and see their [00:22:00] reviews most of the time.
And people who leave negative reviews, they typically only leave. Negative reviews. Like I, I seldom That's true. Yes. I seldom see them. Yeah. You know, be, uh, pleased with any type of service or any place they've been a patient at. So it's, it's like these people are looking to get bad reviews. I had a lady, um, recently actually this, this past.
A couple months ago, her daughter was coming in, she's 16 years old, and she wanted to get, or 15 years old, she wanted to get a sewing done, just wanted some extensions. And um, I was like, you know, I provided the hair, gave her the price. Obviously the mom was gonna pay a thousand dollars for her daughter to get some extension's done.
Yeah. So I said, cool. You know, at this point it is on you to go and find your own. Source of hair or extensions because what I told you, you're not gonna like and, and I'm not [00:23:00] gonna lower the quality, especially if this is her first extension service because it's just gonna get tangled. It's gonna be matted, and then it's gonna be back at square one with you wanting your money back.
Well come time she's writing me and I'm like, Hey, I've given you plenty of options. I've told you where to go. Uh, I think it was the day before our appointment. You know, most people have 48 hours, 24 hours for your cancellation. Yes. So mine explicitly says on my booking site, 48 hours, it is non-refundable for your booking fee.
You know, this is for the space that you booked and not likely that I'm gonna be able to book that 'cause it was like a big chunk of my day that I was doing the service. So the lady writes me and she's like. Sorry. The girl wrote me and says, Hey, I, I would like my booking, you know, deposit back my booking feedback, and I'm like, um, unfortunately it says that I'm not gonna be able to do that.
The mom called me and she was like, Hey, this is her mom. You need to call me immediately. [00:24:00] Call her. Said, hello, this is Jerry Barry. She's like, you need to give my daughter her money back. She's worked really hard because you know, you're trying to scam her out of her money. And I'm like, I told you that the hair that you wanted, you weren't them.
Pay well, do you have the hair? I said, yes. My shop owner has hair on hand. It's. The same price. It's gonna be a thousand dollars for the link that she wanted. Well, no, I'm gonna, I I'm gonna write a review. I'm gonna go to the, uh, better Business Bureau and tell and, and report your license. I am a, uh, what did she say?
I am an attorney of law and I'm gonna be coming for everything that you have. Just give me, just gimme your money back and, and you can go to doing your TikTok dances. And I had just posted a TikTok dance, and so I said, I, I told my, I was like, fuming. I was shaking because I was like. It wasn't even the, it is not even the principle about the money because it wasn't a whole lot because I was gonna get it on the back end.
It was just a simple fact that she thought that I was trying to scam her. And I'm like the, the girl, the [00:25:00] daughter was sweet. She was such a sweetheart. And on my video I made, I did another TikTok dance and I put our conversation at the beginning of the video and I said, oh, and I, and I was like hoping that she would see it, and I wrote in the comments section I said.
Baby girl was an angel. She was so sweet. When she becomes the age, she can afford it herself, she is more than welcome to sit in my chair. But if I have to deal with the mom, that's not happening. Yeah, absolutely not. So that was a time where I, I was, I felt pressured in giving the money back and I was like, you know what?
One of the chances that she actually is an attorney and she blows this thing over, I was like, no, no, no. Attorney at law. Attorney at law, yes, attorney at law. I said, what are the chances? I was like, you know what? Let me just give her money back. 'cause I, I had such a great week that week and I was doing really, really well.
I was hitting some goals. I said, you know what, I'm not gonna block my lessons because this bitch wants to be crazy about her daughter and she's not liking the prices that I told her. [00:26:00] Just go ahead and send her her money back. And my shopper was like, you're nicer than me. 'cause she would've to come see me at the shop.
Yeah. Hell yeah. You're, you're nicer than I am now. Now I'm starting to figure out how nice you actually are. I would be like, absolutely not.
So that was the one time I was like, you know what, here you can, you can take it. Hopefully one day when baby girl's old enough, she can come and sit in my chair for
real.
And I think the, that's what these people think though. You know what I mean? They really think that they can actually gouge us no matter what. Mm-hmm. And that we should be doing exactly what they say, you know? Especially being an attorney at law.
Yeah. You know, my sister was like, what is that? She's like, Jared, she's like an attorney at.
Attorney law be fucking for real. That's not, that's not a fake. She wouldn't have said that real. She would've told you what kind of lawyer she is not an attorney at law. Correct. Right. Yeah.
Sounds like a phony. People will say anything to go through and get their money back. Mm-hmm. They'll say anything.
They try to scare you. Mm-hmm. They'll try to threaten you. I the girls at, at the front desk, they know. As [00:27:00] soon as you are asking for money or had not to be charged, they go, oh, you don't know Jason like this. That's not, no, you're getting charged no matter what. It's his time. You know? So if you wanna take time away from me or being at home with my family mm-hmm.
Guess what it's gonna cost you and I have a price. So, but that's the thing is that a lot of these people think that, you know, our, our work or. Everything that we do is just so easy. Mm-hmm. It just comes easy to us and that it's just like, you know, we're just, it's a hobby, you know? This is a hobby. Yes.
What I do is for money. We just happen to get paid on both sides. But, but,
and I think, I think it goes back to the point where, you know, we do, we. We spend a lot of time behind the chair. We definitely, it's, you know, we're giving our energy to these clients and I don't think they really see it. 'cause they're just sitting there.
They're like, oh, my butt hurts. And I'm like, well, my feet hurts, my back hurts, my neck hurts. You know, all these things hurt. You can sit there [00:28:00] for a little bit. And I had a client who, uh, another instance, she wanted her money back. And this was several years ago. I acquired her when I was teaching at a school one time.
And, um, great client. I, I learned a lot because we were doing flip switching her color like every single month. So color correction galore. And this one time she wanted, she was like, I'm done with the fashion colors and the vivids. I wanna go back to my natural color. You know, do a dimensional blonde. I said, cool, it's gonna take some time.
And during the appointment I saw a little spot on her scalp. It looked like she had been scratching. I asked her, were you scratching? She said, yes. And I said, well, we can go forward with it. We're almost done. You know, the hard part is over with. We got the color out. We just need to go in and put the dimension in and tone your blonde.
So it still might sting a little bit, but let me know if it's unbearable. We'll just rinse you out. And then we'll finish up on another day. So backtrack, I'm listening to this appointment because I'm feeling the stress a little bit more from her [00:29:00] because she's talking about how her mom is footing the bill for almost everything she's doing.
She launched a, um, clothing line for her baby girl and then her son's medical bills. We're starting to pile up, and I'm thinking to myself, I'm like, well, getting your hair done should be the last thing on your priority list, but hey,
right, because hair is a luxury, okay, not very,
very much so. Not
necessity,
very much so going back to how much time we spend with our clients, this was a nine hour service that I did.
Yeah,
it's a bit of money. Absolutely.
I, and at this point, I was still fresh, still wet behind my ears, so I wasn't charging you as nearly as much as I'm charging now. So I think the service was probably like, don't laugh at me. I, I think it was probably like two 50. It wasn't even that much. And I was, you got robbed.
Yeah. Yeah. I, I, I definitely did. But you know, I'm, I'm thinking in my head, I'm like, she's coming so much, it's gonna add up. Fair enough. Yeah, sure. So, um, I'm listening to all this, she's saying, and, and I sent her home. She loved her hair. Let me, [00:30:00] I, she loved her hair and I posted her that day, which typically doesn't hurt.
I, I was so proud of my work. I posted her that day. She texts me, she says, Hey, um, you know, the spot that we talked about is, is a little bit irritated. I think I need a partial, you know. Partial refund. And I'm like, there's no way. I just spent nine hours on your hair. Yeah. Partial refund. And I'm like, there's no way.
I was like, I just spent nine hours on your hair. You want half of the money back? I'm like, no. The only way you're gonna get your money back is if I put the green and pink split hair that we just just did back in here. She's like, well, is it gonna look good? I said, it is gonna be faded. Just like he came in.
It's not gonna look brand new. Like we freshly did it. It's not right. And so she's like, well. I don't think this is right. I think you should refund me. And I was like, listen, I already told you how it's gonna go down. It's not gonna happen. I went about my day, I get a message from my cousin, she's like, do you know this bitch?
And I'm like, yeah, that's my client. I was just literally just talking to her. She wants a [00:31:00] refund. She's like, yeah, she's coming all out the mouth on sideways. She didn't even realize who's following her on Facebook. And I'm like, uh oh. I'm like, and these, these are my cousins. They're, they're about action. I was like, Hey.
Calm down. I said, I had, she said, don't worry about it, cousin. We got it. And uh, the next thing I know, she's calling me. She's like, can you tell your cousins to stop threatening me online because, you know, I'm just trying to get my money back. I said, listen, I did not know that they knew you and I didn't know that they follow you online.
I said, I'm trying to handle this in-house, trying to get everything situated before you even, I didn't even know you went online and started talking friends about you. Ah, right. Exactly. When Next thing you know, she took. She took the comment and the post down and I took her off my social media so fast and blocked her.
I said, you know what? This, this, this is not gonna happen again. You're gonna be somebody else's headache. What is
that? She wanted her money back for one little, it was literal, her head that hurt. Literally like this.
She itched it. Exactly. She scratched her [00:32:00] scalp and I told her. Mid service when I noticed, I said, Hey, this looks a little irritated.
Her hair, she loved it. She was raving about it. Yeah. She couldn't, she couldn't stop looking in the mirror as soon as she went home. And I'm like, and I knew, and I'm like, it's probably her mom saying you just went and spent all this money again on your hair when we've got this X, Y, and Z going on. So I was like, you know what, that's, that's one time where, you know.
I didn't really have to do much. When they say it's not about the money, it's
always about the money. It's always about the money. It's always about the money. But here's the thing though, you're not gonna be going through and spewing all this negative stuff and also false or lies really. Because she had a backtrack intake it down.
So if you're going to go through and put your name out there mm-hmm. You better be able to back it up exactly what you're saying and not have to go through and like to defend yourself on lies. Mm-hmm. Because you never, I think a lot of people will say a lot less negative things about other people if they actually knew who, where it was actually coming from.
Mm-hmm. Because [00:33:00] there's always someone in the basement. You know what I mean? On their, in their parents' house, on the computer, writing all this shit. Yes. You know, I mean, I had one guy, I was, I was, I was at the barbershop getting my hair cut and, uh, someone I went to go look up, someone asked me, I do Drew Lock from the Seahawks.
He's one of the backup quarterbacks, and I do his hair. And he was playing when, when day, and someone posted about how much he hated his haircut. And I'm like, are, what the fuck? And I went to go look it up. 'cause someone said, Hey, you changed his hair. 'cause said I did. And I went to go look it up online to go through and show one of the other barbers.
'cause they know I do his hair. And when I did, I saw that it was Jack and knew it. That was me. That post that it, sorry, wait. No, but it was at the exact same time. Hey, Barbara's like, listen, does he like you? Yeah. Does he give you free tickets? Yeah. Does he pay for his haircut? Yeah. He goes, who the fuck cares?
Who cares? I'm like, I don't want you. Right. You're right. But then we all had a good laugh, you know what I mean? I'm like, well, he's still paying for his haircuts and he pays good money for it. But [00:34:00] I think a lot of, if we knew who this person was, there's probably some loser in his parents' basement. You know what I mean?
Just getting online and just, you know, typing shit out and spewing these things. But then we've had a backlash of people coming onto our social media, talking loads of shit on our TikTok and also on our Instagram. Funny enough, I'll read a lot of these posts and they are just bashing me and bashing, especially Jack.
They really hate Jack for some reason. Yeah. So they're just bashing the shit outta him. What'd you do to these folks,
Jack? Everyone
hates me.
Yeah.
But no, it is kind of funny 'cause I'll read it, then I'll go, they'll see that I went to their profile to see who they were. Mm-hmm. And they're always like, oh, practice peace.
And I'm a, a follower of Jesus. Mm-hmm. Then as soon as they notice I went to their profile, they'll start taking it down. Mm-hmm. In fact, just before we got onto this call or onto this, uh, to record this podcast, I went back to look to see some of them. And they're just gone. They're just gone. They [00:35:00] know.
They know because all you have to do, I'll put a post in afterwards saying, thank you for proving my point. I arrested my case. And then these just start deleting and deleting. And I had one person where I responded to her and she knew that I was online at that time, and she hit me with like at 10 posts about how crap I was.
And I don't know what I'm talking about. And I'm like, are you a hairdresser? You know? She goes, our job is so easy and you shouldn't be charging this much money. You guys are insane. She, I, I asked her and she was the responder, like, no, but my, you know, my mom's hairdresser said that you shouldn't be charging this much.
I'm like, oh, that's where I should be getting my advice from.
You
know what I mean? From my neighbor's cousin who was down at the Dairy Queen having an ice cream, talking to their other neighbor's best friend who's a hairdresser who told you that this shouldn't be happening. Mm-hmm. Who just went to beauty school and then dropped out.
That's, oh fuck I, god damn it, I should have paid attention. Which is crazy what [00:36:00] she's
talking about. But why would, why wouldn't other hairstylists want other hairstylists to win? I don't understand that. I don't, that's
my whole point. That is my whole point is like hairdressers, jealousy, mashing, other hairdressers,
very much so.
Jealousy
don't do it. It's jealousy. They can't charge this much money. They've never been able to charge this much money, or they're just not worth that much money. They're not any good. Yeah. Yeah.
Do you have ever have instances where you have clients come in and they're, they're bashing other stylists that you know you can vouch for their work, that they're great at what they do?
That's a topic that I actually have written down that we haven't covered yet. And let me tell you, it drives me. Oh no, don't get me. It drives me crazy. Mm-hmm. 'cause I go, oh, you mean the girl over here? Right that did your daughter's color that you're complaining about right now who had lash looked really, really good.
Why don't we go over and ask her right now? Mm-hmm. Let me tell they get really quiet because they wanna go through and have a bitch session with you 'cause they think you're friends
and we're not, you know, [00:37:00]
we're not friends.
No, you're not gonna sit there and talk about somebody who, who does excellent work.
I've had, I, I've had it happen several times, you know, with me being in the curly, curly space. Yeah. Um, there's a few around me and there's a lot more. I've had two clients that are now behind the chair and I've had some of their, their, uh, clients come in and they're talking, you know, crap. I'm like, well, did you, did you say what you wanted?
Did you show pictures? I had a lady come in and she's like, you know, the famous, no one can ever get my hair right. I was like, here we go. Yeah. Game on. Here we go. I've, I, you know what, I've never, I, she's one of two people in, in my decade of doing hair that I've had to, to fire because she came in and, um, she was always asking for services.
I don't do anymore keratin treatments. She's like, she calls it a curl reduction. And I said, you know what? Yeah. Um, I don't do this because I have really bad allergies and I, I just can't, I barely can do curl these days. [00:38:00] So. That's just not something I'm gonna do. Um, she wanted a inverted bob with, you know, some pieces on the front.
My junior hair is pretty curly and, um, she sent me a picture. I told her, I said, Hey, this isn't a hair haircut that you just can wake up and go, you have to put product near. You have to do it. She's like, okay, I understand. Send me a picture. And I'm like, oh crap, this looks terrible. But she ain't got no product in.
But okay, I can see some areas where we can improve. Would you believe she came in. The next appointment and I said, you know what, I'll fix it for you. Just come in, have some time right now. Walks in hair's perfect. Exactly the way that I did it. When she left, I said, what did you do from the point you walked in to the salon to the time that you sent a picture?
She said, oh, I put product in. I said, you mean you actually did it right? I said, ma'am, I told you this is, this is what's gonna happen. I said, you know what? You can't have those, those two little pieces coming down. I said, we're just gonna have to take it up and have [00:39:00] it more routed. And she's like, okay, cool.
After that appointment, I said, you know what? You've been unhappy with everything that I've given you. I said, I think that I'm just not the stylist for you and I wish you the best that's sent on away.
Couldn't do it anymore. Mm, there you go. Yeah. Some people it's just not worth it. It's not worth the money, that's for sure.
Mm. You know. So, Jared, thank you so much for your stories. We really appreciate you having you on. Thank you guys. Uh, if you guys wanna go through and follow him, I'm gonna go through and leave his handle for TikTok on YouTube and wherever have your social medias. I'm gonna leave it into the show notes and thanks for having, thanks for coming by.
Thank you.
Thanks.
And now it's time for ology and it's all your fault.
Isn't it always? And the next time you have one of those blame shifting clients who expects you to refund her for her products that she's purchased somewhere else, just go, [00:40:00] wow, you sure have been wrong. But don't you worry, the manager at the front desk will straighten everything out right away.
And don't forget why you're up there. Book your next three disappointments. Also, don't forget when you get home to make sure you write a scathing review about how we did you dirty. Make sure you be safe. Don't use your real name. God forbid anyone thinks you're responsible for any of your actions.
And with that, stay shitty and see you next time.
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