Go F Yourself ! Why We Stopped Apologizing For Raising Prices with Annie Fisher

[00:00:00] [SPEAKER_01] Hey Paula, you really raised your prices up this time. Yes I did, I took a course on it. Oh, what'd you learn in your course? How to raise my prices. Real hairdressers telling real stories about their experiences from behind the salon chair. And we are now saying the quiet parts out loud. This is Sh!t I told my Hairdresser.

[00:00:34] [SPEAKER_02] Hello, hello everybody. Back to Shit I Told My Hairdresser. What are you guys all doing today? Hopefully not shitty, but hopefully you're going to tell us some more shit. We got some more shit for you guys today, that's for sure. How you doing Paula? I'm doing great Jason, how are you? Good, good. I saw you see our friend Renee at the nail show. Oh my gosh, it was Renee Abu-Geebin. You guys look fucking great, you know that? The picture of you guys, it was great.

[00:01:00] [SPEAKER_03] She is the perfect person to do nails. She's got the energy, she's got the passion. You should have seen this place. Thousands of students, bright eyed, bushy-tailed, and just waiting to learn. And man, it was so good. I mean, we gave big hugs and I bought way too much product. You know how it is when you go to trade show? You spend way more money and you learn a lot.

[00:01:21] [SPEAKER_02] I always spend way too much money, you know what I mean? But that's just me. But anyhow, guys, thank you so much for checking in to the show. Check us out on TikTok and on Instagram. Give us a follow on there. Also, hit all the buttons for all the cash and prizes if you guys don't mind because Spotify, Instagram, the subscribe button is free. So you get to hit it anytime you want. And just go through and tell all your friends because like the hairdressing industry, we are word of mouth and we like to go through and hurt little ears.

[00:01:51] [SPEAKER_02] So we want to go through and get all this information out to you guys and to your friends and some people that you might like and some people that you might hate. Who knows? Maybe we'll go through and turn them around. Maybe make them your friend. Paul and I are really good at making friends. Oh, yeah. And yeah, we have a friend that's joining us who is actually from my home city right now of Seattle. We have Annie Fisher. How are you?

[00:02:16] [SPEAKER_05] Doing great. Thank you guys so much for having me.

[00:02:19] [SPEAKER_02] Yeah. And you you've been in the industry for how many years now?

[00:02:22] [SPEAKER_05] Just over 30 years in beauty.

[00:02:25] [SPEAKER_02] There you go. There you go. So you've seen a lot of shit, done a lot of shit, been around a while. Well, yeah. So you wrote a book about all of your things that you've done. Yeah.

[00:02:34] [SPEAKER_03] Oh, yeah. We hear about this, Annie. Tell us all about it.

[00:02:37] [SPEAKER_02] Yeah. Tell us a little about your book and we let's get into it a bit.

[00:02:40] [SPEAKER_05] It's really a love letter to the industry for anybody who's been around for a while. You know, it's like the person that I am today is a reflection on the people I've worked next to. It's the people who sat in my chair and the open mindists I have about the world and human experiences. I give credit to that relationship. I do tell some hard truths and some honesty. You know, it is a shit show at times. Right. And so it's like, how do we manage? Yeah. How do we manage ourselves, the physical abilities, the emotional weight,

[00:03:10] [SPEAKER_05] you know, the responsibility of being a hairstylist, which they don't often, you know, teach us about in school and our apprenticeships. So just that evolution through the years of my own boundaries and self-care and healing and how to be the best artist and formulas for success. So I share it all.

[00:03:28] [SPEAKER_03] Nice.

[00:03:29] [SPEAKER_05] Love that. Yeah.

[00:03:30] [SPEAKER_03] Especially the self-care part. I mean, we need to stay very mindful about that.

[00:03:34] [SPEAKER_04] Yeah.

[00:03:34] [SPEAKER_02] Very true. Yeah. So give us some hard truths, Annie. Let's get into some hard truths about the industry and some of the things.

[00:03:41] [SPEAKER_05] Yeah. Let's get into it.

[00:03:44] [SPEAKER_02] Because we've been, we've been hearing some hard truths and we're about to give some hard truths pretty soon. You know what I mean? And you, you heard a little bit of our conversation before we started recording, Annie. So we definitely have some shit kind of coming up, but the industry where, where these people who, whenever someone goes through and says one little comment about us or something like that, we can't take it. You know what I mean? And it's just like, you have to be able to go through and internalize it and learn from it and then pivot and change.

[00:04:12] [SPEAKER_05] Yeah.

[00:04:12] [SPEAKER_02] Don't you think? What are some of your truths?

[00:04:14] [SPEAKER_05] I don't disagree. I feel like we're in a society right now where feedback is hard. You know, we came out of the pandemic a little bit isolated and this wave of social media, like we're lonelier than we've ever been, but we're more connected. So we get these like fake little moments of contact and relationship, but we're not actually in relationship with people. Because a real true relationship is accountability and feedback, criticism, love, coming in kindness and directness. And there's just not a lot of that right now.

[00:04:41] [SPEAKER_05] It's just everybody spewing their things back and forth and they're not real relationships. And so I think this contagiousness of people just coming on and, you know, yelling at each other, it's not productive. And then people get sensitive and yeah.

[00:04:55] [SPEAKER_03] Yeah. Well, and what I've learned throughout my life, my entire life is you have to have some thick skin, especially in this industry. Because people will come along and criticize any little teeny tiny thing you do or say or look or anything. It's like they have a right to do that, especially in this industry. And they don't. And so you have to really consider the source and where this information is coming from.

[00:05:18] [SPEAKER_03] So with some of these clients and people in general, you have to really look at them as a person and decide on whether or not if you should shrug it off or really take it personally. Right.

[00:05:31] [SPEAKER_05] I could agree more. I think a huge light click and moment for me was accepting I'm not for everyone. I'm not for everyone. And I'm tired of trying to be right. And it's not a judgment on you or me if we don't fit. It's like, let's release that. So your opinions of me, I'm working on it still, but your opinions of me are none of my business. You know, feel how you want. Think what you want. If it's stuck, it didn't. Cool. It's so true.

[00:05:56] [SPEAKER_03] Yeah. But here's the thing. And I've had this manipulating thing happen to me before where clients have had an opinion about me because they kind of want to manipulate how I either do their services or they try to manipulate the money that I'm charging. Oh, yeah.

[00:06:16] [SPEAKER_05] Yeah. That's a big one. That's a different angle. Yes, absolutely. That was an unlock I had. I had done some coaching. And one of the things I took away from that company was removing tipping. And I loved the idea of being this season of stylists charging the prices that I charge and removing tipping. I know there's a lot of different thoughts about it. But for me, it's like I wanted to know how much I was making and not hand that over to my client. And I think in this aggressive time of tipping everywhere, everywhere they flip you a screen that says how much.

[00:06:46] [SPEAKER_05] Just to take that off of like, this is how much it costs to see me. Yes or no. And, you know, they can decide. And then it also took away what you're saying. Some of that leverage or manipulation of like, well, I can't get in. I always tip or I'm always so generous, you know. And it's like it took away some of that language, too, which really set me free.

[00:07:05] [SPEAKER_02] Or you want to know why you raise your prices? If you don't raise your prices, I'm going to come and see you every four weeks. That never happens. They never show back up.

[00:07:15] [SPEAKER_03] And you know what happened before? I'm raising my prices. I haven't raised my prices for five years. Why are you raising your prices? Well, when is the last time you had a raise? Every year at your job, you have an evaluation and you get a raise. I haven't had one for five years. So I'm giving myself a raise. And I've actually had clients with the audacity saying, well, then that means I can't tip you anymore. In my head, I'm thinking go F yourself. Yeah.

[00:07:43] [SPEAKER_02] Go F yourself. Yeah. I say fine because you want to what though? Here's the thing. You're paying for the service. If you don't want to tip, fine. Yeah. I don't care. You pay for the service. The tip was a little bit of the thank you at the end. That's all.

[00:07:56] [SPEAKER_03] If you don't want to say thank you, it's fine.

[00:07:58] [SPEAKER_02] I'm fine with that. I know.

[00:07:59] [SPEAKER_03] But giving me an excuse for not giving you a tip because you needed a raise. Or it feels like a jab. Yeah. It feels like a... It is a jab. Yeah.

[00:08:06] [SPEAKER_05] The intention of it doesn't feel good. And I'm with you. Tipping has always been optional because some people are just to their budget. I can barely afford the service. And so it was never a percentage. It was maybe $5 or nothing. And it's like, I get that. Budgets are different and I feel happy to be included in your budget. And the manipulation of tipping and those kind of jabs is something that I'm happy to have let go of.

[00:08:30] [SPEAKER_02] Right. So let me ask you a question, Annie. You own a business, right? I do. You signed a lease.

[00:08:36] [SPEAKER_05] Yes. I actually own the property now. Yeah.

[00:08:38] [SPEAKER_02] Oh, you own the property now. Yes. But before you own the property, though, you signed a lease and you had like probably a five to 10 year contract.

[00:08:44] [SPEAKER_04] Yep.

[00:08:45] [SPEAKER_02] And within that contract, what do they go through and do? They have a structure every year of what your rent is going to be and what the percentage is going to go up. And people are like, why did your prices go up? You're like, well, the rent went up. You know what I mean? And then the price of goods, I don't know if anybody... Yes. It's going to go up again. And guess what's going to go up again? And I have to explain to the people, the rent is going up.

[00:09:14] [SPEAKER_05] Yeah.

[00:09:15] [SPEAKER_02] You know? Yeah. And so is it okay if I make less money just to go through and make you happy? You know what I mean? And that's not how it works.

[00:09:23] [SPEAKER_05] Yeah. Like, why do we have to defend that? Do you do that at the doctor? Are you doing that? It's like we all complain about the grocery store or gas or... But it's like a part of being alive, right? And everybody at minimum gets a cost of living expense is what you are saying, right? Everybody at minimum is getting that. Even if they don't do a great evaluation or their sales goals, but you get at least a cost of living. Like 3%, I think, is the minimum, right? For normal corporations. And if we're not doing that too, we are... It's a nonprofit we're running.

[00:09:53] [SPEAKER_05] I'm not running a nonprofit. Good point. Yeah.

[00:09:57] [SPEAKER_03] And I do find it quite offensive that we have to defend ourselves. It's a really good way of saying it. The thing is, is it's so easy for people, especially in this climate, to shoot the messenger.

[00:10:07] [SPEAKER_05] I stopped apologizing for raising my prices. I gave the information. I provided it. And then I want them to make an informed decision. And I stopped listing all the reasons why I raised my prices. Because again, you don't go to your doctor and they don't give you a list. You don't go to the grocery store and they didn't tell us why pasta costs more. So I just decided I'm going to stop and keep it clean and they can make a decision. And so then I met with, well, oh my gosh, that's a large increase or that's more than I expected.

[00:10:34] [SPEAKER_05] And it's like, I totally understand if I'm no longer in your budget and I can make a recommendation of somebody who I think would do a great job. And then it's like, oh no, no, I can do it. I just, it's like, oh, okay. And then I've had some people say, oh my gosh, girl, you think a 20% is going to stop me? I'm like, yeah.

[00:10:56] [SPEAKER_03] Well, and I've, I've had people, when I say I'm raising my prices, they'll look at me and say, well, I've been so loyal. I will tell them, well, yes, so have I. It's a two-way street here in this industry. Yes.

[00:11:08] [SPEAKER_02] Yeah. Do you want me to still be here?

[00:11:11] [SPEAKER_05] Thank you.

[00:11:12] [SPEAKER_02] Do you want me to go through and afford my rent, afford the electricity and the lights and the product and be able to go through and do your hair? Do you want me to be able to afford to do that? We have to raise the prices up. You know, but is it okay for you to go on these big luxury vacations and have the big house and have the big car? Is that okay?

[00:11:30] [SPEAKER_05] Oh my gosh. Yes. Yes.

[00:11:32] [SPEAKER_03] I have to go on this cruise, but I can't afford the tip. Oh, great.

[00:11:36] [SPEAKER_05] Oh. Right? Yeah. I'm going on my really expensive vacation and I need my hair done right before I go so I can look great, which is awesome. But it's like complaining about my prices on your trip to Paris. Okay.

[00:11:48] [SPEAKER_02] Right. And as they set their Birkin bag down and you're like, do you realize how much money you get to spend before you get invited to buy that bag?

[00:11:56] [SPEAKER_05] Thank you. And we know this.

[00:11:58] [SPEAKER_02] We know this. We hear this. Exactly. You know what I mean? Yes. And you want to know what? When you do raise your prices, everyone's afraid to lose clients. Are you fucking kidding me? You just open up spots. You open up spots that way for new clients to come in that want to come and see me and want to pay those prices. And they're more than happy to. Yeah. But you know what? You have to give a reason.

[00:12:20] [SPEAKER_03] You know what that ultimately means? I raise my prices. I lose those clients. I work less. I make more. Exactly.

[00:12:27] [SPEAKER_05] Or at least the same, right? You're working less and still making at least the same for the whatever small percentage. You lost. And how I grew up in the industry was, you know, for the attrition. There's always attrition. People move. They don't move with your price. You know, all of those things happen. And that's fine. But it frees up spots, you know, to meet you where you are. So I meet somebody at that spot who is willing to pay my price. And then the benefit is they're willing to do a couple more level jumps with me versus the people who had been level jumping. So it's like we forget about that.

[00:12:54] [SPEAKER_05] They're willing to meet us there and move on with us a little bit more.

[00:12:59] [SPEAKER_04] Yeah.

[00:13:00] [SPEAKER_03] Correct. So tell us more about this book.

[00:13:02] [SPEAKER_05] I'm excited to hear about it. I just felt this kind of like burning of wanting to tell my own story for myself, for my family. I think in recognition of all of us that we're not robots, we're not servants, we're service providers. We are intelligent people. And how I had to rewrite and kind of redefine some things for myself, what it meant to be intelligent, right? It's like we all grew up.

[00:13:29] [SPEAKER_05] I grew up with intelligence meant this and it meant academic and it meant these things. Yeah. It's like, what about emotional intelligence? What about, you know, there's so many different types of intelligence. And I am so impressed with the people I've met in this industry. I've learned financial intelligence. I've learned emotional. And I wanted to give credit to that, to my mentors. And so not only do I write my personal stories and growth and formulas for success, but I also asked hairstylists around the world to kind of sound off. So people contributed to my book. So it's cool to hear their stories.

[00:13:59] [SPEAKER_05] I asked clients to write and submit things for my book. So it really is a collaboration and a celebration of the industry.

[00:14:05] [SPEAKER_03] I love that you asked clients to contribute. Yeah. I mean, that is very important.

[00:14:10] [SPEAKER_05] And my clients and non-my clients. I wanted genuine conversations. I asked them four questions and they got to pick which one. And then I asked hairstylists four questions and they got to pick which one.

[00:14:22] [SPEAKER_02] Wow. Very cool.

[00:14:23] [SPEAKER_05] Yeah.

[00:14:23] [SPEAKER_02] Very cool. The ones that you like to highlight.

[00:14:27] [SPEAKER_05] There was a question about, have you ever thought about leaving the industry? Did you leave and did you come back? And so it was interesting how many people wrote about how exhausted and burnt out they were and that they tried leaving or that they considered it but didn't actually leave. So it was interesting to hear the themes of those conversations. And again, around the world, we have Canada, we have different places in Europe and people had the same exact story. So that was like, oh, okay.

[00:14:54] [SPEAKER_05] There is this thread that connects us all in this industry, regardless if you're in New York City, Seattle, Washington. Right.

[00:15:01] [SPEAKER_02] No, it's true. That's the thing. Hairdressers are hairdressers.

[00:15:04] [SPEAKER_05] Yeah. You can spot them. I know.

[00:15:06] [SPEAKER_02] Absolutely. Yeah. Yes. Yes. And it's not that tattoo of the scissors behind the ear either. You know what I mean? Or on the forearm. You always see that tattoo of the scissors, but that's not always, you know.

[00:15:18] [SPEAKER_00] Yes.

[00:15:19] [SPEAKER_02] So what were some of the other truths that just really stuck out with people? What are the real reasons people need to go through and read this book?

[00:15:27] [SPEAKER_05] I would say the humanness. So if you're somebody who likes the tea, if you're somebody who's not in the beauty industry, but just loves to learn about other people's industries, it's a cool way to learn about that. It's just deeply human. You know, I share my personal stories and my struggles and how beauty helped me along the way. My gateway entry into beauty was glamour shots. I don't know if you remember that. Oh, I remember glamour shots. Yeah.

[00:15:51] [SPEAKER_03] In the mall that I worked in.

[00:15:53] [SPEAKER_05] Yeah. If you're a person of a certain age, we grew up with the old glamour shots. So yeah, that was my gateway into beauty. And yeah, so I just kind of, there's a way for all of us to be in it. There's a way that we all got started. And I don't care if you worked at a front desk at a salon, you folded towels, you worked at glamour shots. It's like, what was your introduction to beauty? And so I just kind of talk about that. I celebrate how many ways there are to be in beauty. And then ultimately it's like, have you found out where you fit for success? How do you define success?

[00:16:21] [SPEAKER_05] And I think a lot of people are flailing around in that. It's like, oh, the trend is this. I'm going to work in this type of a salon or open my own salon. It's like, is that really best based on your goals and who you are as a person? Are we stopping you thinking about that? No.

[00:16:36] [SPEAKER_02] Well, see, I think that's a really good point right there is that we have been told what success looks like. And so we think we need to mimic that, you know? And so it's like, oh, I need to be a salon owner. I need to be working in a top salon. I need to have celebrity clients. I need to have like, you know, making six figures or whatever it is. Right. You need to be making whatever makes you comfortable. Right. Because if you really think about it, if you live in a warm house, you have a roof over

[00:17:01] [SPEAKER_02] your head and you have food in the fridge, you're wealthier than 80% of the planet.

[00:17:06] [SPEAKER_04] Exactly. Right.

[00:17:07] [SPEAKER_02] So you have to go through. Because I've had, I used to, okay, years ago, I used to date a girl back in Newport Beach. Dad had a lot of money. You know what I mean? Trust fund kid. I didn't marry her. And her father, I still cut his hair. Right. Right. And he was just kind of like, well, you missed out. You know what I mean? That's what I, on what? I know. Because she got married to someone else and he got part of this trust fund. Yeah. And he was like, well taken care of. Yeah.

[00:17:35] [SPEAKER_02] But it's, you have a rich and full life. And I'm like, what did I miss out on? He was like, well, look at the car I got out front. You got a phantom out front. You know what I mean? I had to get a helicopter back and forth to work. You know what?

[00:17:46] [SPEAKER_03] If that's, if that's, if that's, if that's for some people. But I've been trying to, I've, I have tried, men have tried to buy me. People have tried to buy me. Yes. Salon owners have tried to buy me and I can't be bought. And they'll say, well, how are you going to succeed? I'm already succeeding. Thank you. I have three fat, happy cats. I have two income properties, a paid off car. I have a retirement. Yes. Successful. I have leveled up.

[00:18:12] [SPEAKER_02] Well, 65% of the country, 65% of the country are living paycheck to paycheck right now.

[00:18:18] [SPEAKER_05] Yes.

[00:18:18] [SPEAKER_02] Are you? Yes.

[00:18:20] [SPEAKER_05] And this is where it's like our industry, I think the world, but our industry too, is like this specific thing is success. And if you're not doing this, you know, and it's like, no, no, no, no. Like, like you were saying like my version, what makes me happy. It's like my work-life balance, my time off, my travel, you know, that I have a 401k, that I've been able to do these things that I can go to PT or a massage because that's a part of what keeps me upright at my job. And it's like, that to me is success.

[00:18:47] [SPEAKER_02] Right. Yes. Exactly. Being upright and vertical when you come to work.

[00:18:51] Right.

[00:18:52] [SPEAKER_05] Hobbling my butt in there.

[00:18:54] [SPEAKER_02] Yeah. I mean, yeah, that's the thing, but you have a job, you have something that you'd love that you do.

[00:19:00] [SPEAKER_04] Yeah. You know, and that's the thing. Yeah.

[00:19:02] [SPEAKER_02] Yeah, exactly. You know what I mean? So that is what everyone's version of success is different.

[00:19:09] [SPEAKER_05] You know what I mean? It's like, you have to figure it out. And the best way to enter any new stage in your life, whether it's your industry or relationship is, you know, your own values, you know, who you are, what you bring to the table and what you need out of it. And that's how you enter a salon interview. That's how you enter beauty school. That's, you know, that mindset of like, what am I bringing? What do I need to grow in?

[00:19:38] [SPEAKER_05] What do I need to make to live and then play? And, and I think when you stay focused on that, that's success.

[00:19:46] [SPEAKER_02] Exactly. Exactly.

[00:19:47] [SPEAKER_00] And then level up.

[00:19:48] [SPEAKER_05] Yes.

[00:19:48] [SPEAKER_02] Level up. Go get more education.

[00:19:52] [SPEAKER_04] Yeah.

[00:19:52] [SPEAKER_02] Go. Yes. Go get yourself better. Yes. You know what I mean? Level it up. So that way you're proving to your clients, you are worth it because when you raise those prices up, they'll go somewhere else. Some of the people will go somewhere else. And then within six months after like two bad haircuts, what do they do? They come right back and sit in your chair.

[00:20:10] [SPEAKER_04] Yeah.

[00:20:11] [SPEAKER_02] You know, they go, oh, I cheated on you. Like, nah, you didn't. I know. I never. I don't chain people for that. Yeah. Oh, you didn't. My year. You're here. And that's all that matters. Like, that's it. You're here. Yeah. So let's see what's going on.

[00:20:23] [SPEAKER_03] Psychology of those people coming back. Cause I've had people that I would see at the store later on a couple of years later and they're all like, I wanted to come back, but I, I felt really bad. Cause I felt like I was rejecting you and you would take that personally. I'm all. No. Yeah. It's business.

[00:20:39] [SPEAKER_05] Thank you.

[00:20:40] [SPEAKER_03] Yes. I like you as a person. It's business first and foremost. Yeah. Yeah.

[00:20:44] [SPEAKER_05] I feel like that about staff too, is like, I want you to come back, you know, like, yeah. You dated around you when worked somewhere else, but I want to leave it in a way in kindness that if, if you need to come back or if it fits for me to come for you to come back to that, that door is open. And I've had a handful of people come back and it was great. Cool. You know, it was great.

[00:21:04] [SPEAKER_03] I tell them it's an open door. Yeah. It's an open door. I won't take it personally. You just need to. Depending on how you left. Yeah.

[00:21:10] [SPEAKER_02] That is true. Yeah. That's true.

[00:21:13] [SPEAKER_05] There's some that left and I'm like, the lock has been changed. I know I've done that too.

[00:21:17] [SPEAKER_02] For good reason. Yes. Yeah.

[00:21:19] [SPEAKER_05] Yes.

[00:21:20] [SPEAKER_02] Oh, we were missing $50,000. I wonder where that went to. Yeah. Mystery solved.

[00:21:26] [SPEAKER_05] And I'm glad that's not my story, but I know it's way too often. Yeah.

[00:21:30] [SPEAKER_02] Oh God. It happens all over in Seattle. Oh, all over.

[00:21:32] [SPEAKER_05] Yeah.

[00:21:33] [SPEAKER_02] Because I had a shop down the street from you and let me tell you, we had it. It was like, yeah. And then another, yeah, it's, oh, salon theft. Let me tell you guys. It's like, these are the credit cards. Make it easier.

[00:21:44] [SPEAKER_05] People not knowing their numbers, right? You know?

[00:21:46] [SPEAKER_02] Yeah.

[00:21:47] [SPEAKER_05] Our industry is known. It's like, no, you have to know the business. You have to know your numbers and you have to keep track of your business. And if you're not doing that, it's really easy for those people to come in and victimize salon owners and yeah, businesses. If there's one thing that I can leave you guys with, it's in this conversation about inflation and all the drama. It's like value. Ultimately, it comes down to your time and your money budget. Did you feel how you want to felt? Were you treated how you want to be treated?

[00:22:16] [SPEAKER_05] And I see that as a client, as a paying client. And I see that as an artist. That's how I measure value is, did they respect my time? Did I leave looking and feel how I expected to? Are they open to the feedback and the relationship and the communication? And then to me, that's priceless. And that's what we spend our money on. And so I feel like that is a charge to hairstylists. Does your station match this luxury service you say you're providing? Do you have clean brushes?

[00:22:46] [SPEAKER_05] Are you providing a clean? I mean, the minimum, the minimum of a clean environment, right? And then there's some people who are like, oh, fancy teas and coffee. It's like, I'm not a barista. I'm a kick-ass hairstylist. And that's what I'm here to offer you today. So I'm not going to offer you 25 drink options, right? But what I'm going to offer you is a clean environment, modern tools, somebody who invests in their education and is a great communicator and is open to not being a perfect person.

[00:23:10] [SPEAKER_05] And if you want to make an adjustment, so I would say value versus flipping out over inflation.

[00:23:18] [SPEAKER_02] Yep. There you go. Annie, this was a pleasure talking to you. Oh my God, we got so much out of it. If you guys want to go through and pick up Annie's book, we'll go through and put the link into the show notes. Make sure you check her out. We're going to go through and put her Instagram on there. Give Annie a follow. Check everything out. Hit all the buttons again. Cash and prizes every single time. Annie. Annie, thank you for being on the show. We appreciate you.

[00:23:44] [SPEAKER_03] I could talk to you guys all day. You're a gift for industry. I know I could talk all day to you. Thank you.

[00:23:49] [SPEAKER_02] Thank you. And we're back. Hello. Hello. So we poked the bear and the pear, the pear, you pear-shaped bear fucking poked back. And you guys were pissed. And it was about a post about tipping.

[00:24:14] [SPEAKER_02] And yes, you guys were fucking pissed because everyone has their own thing about tipping. You know, people either say like, hey, if you're fucking cheap, you don't tip me, you don't fucking belong here. Or my tips are already included in my price. Or I don't accept tips. That's fine. We want to hear from both sides. We want to hear from every single side of the spectrum. What would you prefer?

[00:24:40] [SPEAKER_02] For me personally, I'm kind of like, if you want to leave me a tip, cool. If you don't want to leave me a tip, that's fine. You paid for my work. You know what I mean? And that's all that I really ask for. You know what I mean? Because I have some people who tip 100% and some people who tip zero. Right. I'm okay with that.

[00:24:54] [SPEAKER_03] Yeah. And this is a pertinent topic in our industry, especially. I mean, we are in the service industry. But what do we as stylists consider tipping and what is or isn't appropriate? And do we really get the right to say what is or is not? That's the thing. And so what have your experiences been with tipping with clients?

[00:25:13] [SPEAKER_02] I tell you the truth. My clients are very generous with me. That's for sure. So I don't have like, and some people are not. And that's okay. I mean, I have one client who comes in like every four weeks, tips me donut. Every single time she comes in for a haircut, it's donut. Yeah. But the thing of it though, is that she's in every four weeks. We're in a new world where people are coming in every like six months for like a service. Right. We are.

[00:25:40] [SPEAKER_02] So I made more money off of her tipping me zero than if I go through and off of someone who's coming in twice a year for a haircut.

[00:25:50] [SPEAKER_03] Well, I'm going to share some of my experiences with tipping. When I was in college, I was in an ethics class and the professor brought up the whole thing of the service industry and restaurants and it should you tip or not. And one of the young men said, well, I want to take my wife out to dinner and I've done this with her several times and I can't afford a tip. I turned around and looked at him. I said, well, then you shouldn't be taking her out to a nice restaurant and not afford the tip. Do you understand what those servers make?

[00:26:19] [SPEAKER_03] I mean, we make a lot more money than servers do. Yes. At the same time, it's the mentality of people. And then we also have to think about, you know, just in the previous part when I raise my prices and clients will say, well, then I can't afford my tip anymore. All right. Okay. Whatever makes sense to you. And the thing is, is that how do we hold those people in regard with those explanations as their character?

[00:26:47] [SPEAKER_02] I don't know. You know what I mean? It's just that we're now in a culture after COVID that it's like the tipping culture has gone fucking out of control.

[00:26:57] [SPEAKER_03] I know. My coffee place that I drive through almost every morning, I tip them like crazy because the service is amazing the way they treat me. And they remember my stories. And that is, to me, that's quality. Now, if I were, and I've done this before. I mean, I went to, yes, I'm going to say this. I went to Chili's and they have the computer screen there. Oh, I'm totally judging you. Oh yeah. They, yeah. I don't like Chili's, but somebody else wanted to go there. So I'm okay with her.

[00:27:26] [SPEAKER_03] And they have the screen there. So you do all of the research of the food. You do the ordering. They just bring you the food and then they want you to tip.

[00:27:35] [SPEAKER_01] Yeah.

[00:27:35] [SPEAKER_03] I don't understand that. I mean, maybe we are going in a different direction, but here's the thing. This is another thing I'm going to express to you where tipping really, really was appreciated. I had a client years ago where she found, she came in for a cut in color and she sat down and she was almost in tears. And she says, I can only afford the cut today. And I said, okay. I sat down across from her and I said, what's going on?

[00:28:00] [SPEAKER_03] And she said, um, I had to have my husband a couple of weeks ago, um, arrested because I found out he was abusing our boys. Oh yeah. Yeah. And, um, we had to call the police and had to get them kicked out. And I don't know without a double income home, I don't know what my income is going to be. So I'm, before I get to that point, I'm having to reduce my spending. So right now I'm not going to do the color. I'm just going to do the cut.

[00:28:30] [SPEAKER_03] And I looked her and I said, okay, this is what we're going to do. I am going to color your hair for you today for free. You're treading water. Your hair makes you feel happy and pretty. I like the way it makes you feel and you are treading water right now. So let me do this service for you until you get back on top and figure this out.

[00:28:52] [SPEAKER_04] Yeah.

[00:28:53] [SPEAKER_03] And she said, love it. Okay. Year later. Okay. So this is about 12 years ago. Year later, she, you know, leveled up, got that whole drama behind her. She has tipped me probably 50% ever since then showing the appreciation. And here's the thing though.

[00:29:11] [SPEAKER_02] How long were you doing her hair before that situation happened?

[00:29:14] [SPEAKER_03] Five years.

[00:29:15] [SPEAKER_02] Okay. What about a person who just walks in and gives you a fucking sob story about how they can't afford things? No. Exactly.

[00:29:24] [SPEAKER_03] And they're telling me they can't afford their cigarettes.

[00:29:26] [SPEAKER_02] And a lot of hairdressers go through and fall for it. Oh, they can't afford it. Or no. You want to what? Hair is a luxury. If it's a client of mine that I've known for a long time and I want to go through and help them out, that's one thing. But if it's someone else who is kind of like, hey, you know, I can't afford this, can't afford that. Maybe you shouldn't be getting your hair done because getting your hair done is a luxury. Yes.

[00:30:00] [SPEAKER_02] Okay.

[00:30:02] [SPEAKER_03] I got to see this.

[00:30:03] [SPEAKER_02] The tips started at 70% and then it went to 80% and then 90% for the fucking haircut.

[00:30:12] [SPEAKER_04] For the haircut?

[00:30:13] [SPEAKER_02] For the haircut. Now, granted, it was for a $15 haircut. This guy went for a cheap-ass haircut, right? Who knows where he went to? But he said when they flipped the screen around, it said on there 70%, 80%, 90%. It should be up to you what you choose to tip. Or there's places that go through and put the gratuity on there already.

[00:30:35] [SPEAKER_03] Yeah, but the thing is, is that, okay, with this particular establishment, I mean, are the company, is that business actually making money on that tip or does it go right to the stylist? It doesn't matter.

[00:30:48] [SPEAKER_02] It shouldn't be on there. That shouldn't even be an option to go through and do that.

[00:30:53] [SPEAKER_03] So basically, the stylist didn't have any control on whether or not if this was on the screen.

[00:30:58] [SPEAKER_02] I don't know if it was a stylist that did it or it was the salon that did it. You know what I mean? All he was saying is that that's what he, what was on the screen. It started at 70%, 80%, and 90%. Right. And I was like, holy shit. Now, if I'm getting a $15 haircut, which I probably don't want one, but if I was, you know what I mean? And it was good. I'd probably tip you 20 on top of the 15. You know what I mean? I'd probably tip you more than 100, over 100%, because I'm saving money no matter what.

[00:31:25] [SPEAKER_03] Yeah. But you and I are in the service industry. I mean, when I go to my restaurant, I over tip because I get it.

[00:31:31] [SPEAKER_02] Yeah. Right. But we're talking about like, I went, okay, I, I went to buy chocolates at this like thing. My wife sent me down to those like fancy, like Japanese chocolatier. And I have to admit their shit is fucking good. Right. But I go in, I select my chocolates. No one there to help me at all. They just kind of have a picture of what's inside and that's it. Right. Right.

[00:32:00] [SPEAKER_02] I select my chocolates and then I walk up to the front and I go to pay for them. And they said hi to me and then took my box. And then I went to go and pay and I slide my credit card and they flip the screen on me asking if I wanted to leave gratuity. I'm like, hang on a second. I walked in. No one said hi to me. I selected my own box of chocolates. No one helped me at all. Selecting these box of chocolates. Right.

[00:32:28] [SPEAKER_02] And it was a big fucking box. It was like over a hundred something dollars to this box. Because it was for like about four teachers. Right. So, and they were really, really good. They are really good.

[00:32:38] [SPEAKER_00] But I walked it up. They handed me the bag. They put the thing, the chocolates in the bag and then asked me if I want to leave a fucking gratuity. Sounds like they should be tipping you. No shit.

[00:32:50] [SPEAKER_03] I'm the one that did your fucking job. I know. Same thing with Houston. When I was at Houston Airport, well, a month and a half ago, I go into the airport. The only thing I wanted was a glass of wine and a freaking taco. I finally found this one restaurant and I sit there and they have the QR code and I had to order everything. I had to look at everything. I couldn't even ask anyone if it was gluten free, if it had shellfish, any of my dietary restrictions. So, I'm like, okay, so I just choose a basic taco, right? Sure. And then the glass of wine.

[00:33:18] [SPEAKER_03] The guy brings it to me and then it said on there, add gratuity. For who? I know. For the guy that said number three? Yeah, I had questions. Yeah. Of what I could and could not eat. It was very important, right? Yeah. So, yeah, the service was, I mean, after a while, he and I had a conversation about it because I did ask him and he says, yeah, we kind of don't like it either. Our tips have gone down because of it.

[00:33:46] [SPEAKER_02] Oh, imagine that. Yeah.

[00:33:47] [SPEAKER_03] Yeah.

[00:33:48] [SPEAKER_02] You want to want to, but that, I, yeah, there's, there is a restaurant here in Seattle that you walk up, you order on a kiosk, you order what you want. They give you a number and then later on your number pops up on the screen. No one says anything. They just drop food down. You go pick up your number and you walk away. And they still ask you for gratuity. I'm like, for who? You never even see anybody. There's one person in the back cooking all the way in the back. And then one person is dropping shit off. Then that's it. You can't ask.

[00:34:18] [SPEAKER_02] Or then I was like, hey, I'm asking for certain things. I did. My sauce didn't come with it or what? I'm like, there's no one there to talk to. Who am I fucking leaving a tip? But then they get mad if you don't leave a tip. And that's the thing. I've actually had that happen when we went to a restaurant one time. And we were all ordering drinks. It was like Taco Tuesday. That's what it was. Back when Taco Tuesday was a thing. I love Taco Tuesday. Yeah, we're ordering margaritas. We're all having a good time and everything. But we, our waiter, was nowhere to be found.

[00:34:48] [SPEAKER_02] The first round, he got our drinks for us. And after that, I see him over there chatting with girls. I see him over chatting over here. And then I was like, he gives me a little, like, I'm like calling him over. He's like, give me a second. Like putting his finger in the air. Like give me a subbie right there. Never comes by. We went to the bar and ordered the next two rounds from the bar. And we finally, and we paid there. And then we get the bill. And we leave him a no tip at all. Yeah. Because why, we didn't get any service.

[00:35:17] [SPEAKER_02] He gave us one round and then ghosted us afterwards. Right? This motherfucker chases us down into the parking lot.

[00:35:24] [SPEAKER_03] Oh, I had an ex-boyfriend that was a servant that did that to someone. With a receipt.

[00:35:28] [SPEAKER_02] He, yeah, I was like sitting here. I'm like, he chased out to the parking lot. He goes, what the fuck is this? You didn't leave me a goddamn tip. And I went, whoa. Because you didn't give us any fucking service. I'm like, by the way, I snatched our receipt out of his hand. And I walked straight into the restaurant. And I was like, what the fuck? He's like, what are you doing? And I'm like, I'm getting your goddamn manager. The manager came out. I was like, no, absolutely not. This guy chased us into the parking lot. That's why I'm here. Yeah. Tips are fucking optional. I go, fuck you.

[00:35:57] [SPEAKER_03] There's only two times in my life that I didn't tip. And one of them was up at this restaurant that used to be there on Main Street in Park City called Wasatch. And I made a point. Every time I did a wedding up there, I would go there for their poutine and their whiskey slowers. And they would make it out of this red beet juice. It was so flavorful. I would just sit there and so good. Yeah. Went there with some friends one time after I did a wedding. And this girl served me up.

[00:36:24] [SPEAKER_03] She was really slow and kind of snarky, a little bit of a chip on her shoulder. And she gave me this whiskey sour. It was not a whiskey sour. So I told her, I said, OK, this is not your typical whiskey sour. And she said, oh, no, it's got it's it is. And I said, no, I've had this several times, both locations. And it is.

[00:36:42] [SPEAKER_02] It is.

[00:36:45] [SPEAKER_03] But she kept on arguing with me. So then I take the I take the drink downstairs to the to the bartender down there. And I said, the girl upstairs was serving me this whiskey sour. It's not a whiskey sour. And they're very particular about the cocktails. And so she tried it. And she's like, that's not a whiskey sour. So she gave me the right one. I go back upstairs and I finish up with my friends. And then I didn't tip her. I went downstairs to the manager. And I said, look, this is my experience. I'm not leaving her a tip.

[00:37:13] [SPEAKER_03] By the way, this is my membership card. I'm here about once a week. I'm not I do not like what she did. I do not like how she treated me and my friends. It was a huge bill. But the way she treated us was not OK. And I don't feel like she deserved that tip. And so, I mean, how do you give a tip to someone that's argumentative about something like that?

[00:37:38] [SPEAKER_02] I won't take a tip from you. If I get into an argument with a client and this has happened. Fuck, this happened two weeks ago where I had a client walking the side of the salon. And, you know, I'm just going to say it. She looked like a fucking troll. I'm talking like her hair. She didn't. Or her hair. It was like troll doll hair. Yeah. It was frizzy in the fuck out of here. And she sits in my chair, doesn't know what she wants. I consulted with this girl three fucking times. And you know what?

[00:38:06] [SPEAKER_02] I'm not going to pat myself. I give a pretty strong fucking consultation. I have to admit.

[00:38:12] [SPEAKER_03] Me too.

[00:38:12] [SPEAKER_02] I'm going to give three consultations before we start the haircut. And you still don't know what you want. And then I finally show. I'm the one who showed her pictures. And I am the one who went through and I watch her all the way through it. Right. And then I finally get down with the haircut. I'm blow drying her hair. And it's coming out like fucking glass. I'm talking just shiny and smooth. And you know when you got somebody is when you're doing the front and that hair moves around the face and they give you a smile.

[00:38:42] [SPEAKER_02] And you're like, got you. Yeah. I know. I want that over. We're there. We are there. No, we fucking weren't, by the way. To let you know. Because by the time we were done with the haircut, she was just kind of like, there's something wrong with it. I go, what part of it's wrong? I don't know. I don't know. But it's just not right. Well, can you explain to me what's not right? And let me show you all the way around. Because you explain it to me. I don't know. Somebody just doesn't feel right. You didn't say what you do. You didn't do what you said you were going to do.

[00:39:11] [SPEAKER_02] And I'm like, let's re-consult again. And here's exactly what I said. And here's exactly what I did. And here's exactly where it's sitting at around your face. And here is why. It's sitting around your face. Because of your face shape and this and that. She was not having it. I don't know what it is. But there's just something not right with it. Well, can you tell me what it is? No. I don't know. I just don't know what it is. And I'm like, you didn't do what you said you were going to do. I'm like, I just told you again for the fourth time.

[00:39:41] [SPEAKER_02] On the fourth consultation, even after we're all done. And I finally was like, you want to know what? We're done here. We're done. I'm like taking the cape off. And she was like, oh my God. Is there anybody else that can fix it for me? I'm like, you have to go ask the front desk. I'm not going up there. I'm all, no, you need to go to the front desk. I'm all, because you need to go and ask the front desk so there's someone else. Because I can't help you. My next client's already here and I have to go. She grabbed the cape. It wouldn't leave my fucking chair.

[00:40:07] [SPEAKER_03] Are you serious? You just went through this two weeks ago?

[00:40:10] [SPEAKER_02] Two weeks ago. Brand new client. It was someone. It was a wedding. You know what I mean? It was one of her friends that came in from town and wanted her haircut. And the wedding was the next day. And I was like, you need to get, I'm literally trying to grab the cape off her. I'm like, you need to get out of my chair. You need to get up and get out.

[00:40:30] [SPEAKER_00] Okay. Did you still charge?

[00:40:31] [SPEAKER_02] She wouldn't.

[00:40:32] [SPEAKER_00] Oh, did you still charge?

[00:40:33] [SPEAKER_02] Finally, finally, what I did is I went through, I fit, I trimmed up a little bit more. And I'm talking like, I took like a whisper off and all of a sudden she was just kind of like, oh, it looks perfect. What? I've said that before. I took the cape off. I'm like, get out. And I, you know what I did though? I walked over. I like this. Whoever was going to go through and pay for the haircut was going to pay for it all at once or something like that. I'm like, no, no, no, no.

[00:41:03] [SPEAKER_02] You're going to pay for it. I made her pay for her haircut. And then I took my phone back. So I had the square app where you pay off the phone. I took my phone back and I didn't allow her to tip me my clip. No tip. You pay for the service. And that's it. If you're going to get argumentative or I'm going to argue with you, we're going to get into some kind of a fight or something like that. I don't want a tip from you because that means I owe you something. True. You know what I mean? I did the service. And if anything comes up, if you need a correction, I will correct it on that.

[00:41:33] [SPEAKER_02] But I don't want to give you back the tip. I don't want to have to go through and do it. Because actually, at the end of the day, when you go through and you charge someone, they charge you a percentage for every credit card transaction that happens, right? Well, they also charge you for the tip too. Right? So that means more that comes out as well. So I'm like, you know what? Just for the haircut and that's it. And that way, if they try to argue with anything, I just tell the bank and be like, hey, you know what? She paid for the service. No gratuity. Nothing was there.

[00:42:03] [SPEAKER_02] So I was like, like you were saying, you're having an argument. You don't feel like leaving a tip. If someone's going to be argumentative with you, fuck you if I'm leaving a tip. It's not going to happen. Right. You know? Yeah. But for what? I don't know. I mean, especially now for like takeaway, if you're going to go through and get takeaway food, I leave 10% because there was no service. The people made your food and then you walked in, you grabbed it, you left. No one served you anything. Right.

[00:42:31] [SPEAKER_03] No.

[00:42:32] [SPEAKER_02] I don't know what you think tips means to me. And everyone's, it's different for everybody. But to me, it means to ensure proper service. Yeah. Your problem is mine's proper service.

[00:42:46] [SPEAKER_03] And then I was also taught as a young person, it makes sense of this to me. As a young person, I was always taught that anybody that gives you a service, I mean, those are the people that you tip. Say a bell hop. Let's say, you know, a taxi cab, let's say an Uber, a Lyft, anybody that provides a service, you're supposed to tip. That's an etiquette.

[00:43:06] [SPEAKER_03] Oh, there's another kind of etiquette that was out there where the, one of the previous owners of our salons, nobody would tip him because they read somewhere in an etiquette book that you're not supposed to tip the owner of a business. Yeah, I've heard that too.

[00:43:50] [SPEAKER_02] You're probably not in business for much longer, you know, because everyone's going to find out. And then guess what? You're probably going to be out of business pretty fast. So does that happen? Yes. You know what I mean? But if you are getting a service that you like from the owner, then tip them. It's okay. I own my own business and people tip me. I mean, people tip me very generously and that's okay. You know? And if you don't want to, that's okay as well though too. Yeah. But definitely tell us, you guys, tell us what you guys think about.

[00:44:20] [SPEAKER_02] Tipping and etiquette and everything inside the salons. You know what I mean? Yes. I think you and I definitely want to hear from you guys because the post that I did put out, yes, I did go through and change the numbers. It was a real posting from a legitimate business that went through and say that if you can't afford to go through and tip this much, you're embarrassing yourself. And we don't want your service here. That we're not here to smile at you. I was like, holy shit.

[00:44:48] [SPEAKER_02] But I read that and then I went through and I did change the numbers a little bit. I'm going to be honest about that. You know what I mean? Because people, when you go through and you see things out there, you kind of ignore it and you glide right past it. And when you're not mathing things right, people catch on. But the point was the message behind it about the tipping culture and how it's got just the fuck out of control and what people expect.

[00:45:14] [SPEAKER_03] Right.

[00:45:15] [SPEAKER_02] You know what I mean?

[00:45:15] [SPEAKER_03] And the thing is, this is a topic that really needs to be talked about across the board in any kind of industry. Yeah. And we're not asking for an argument where there's no right or wrong about it. This is all opinions like we're talking about. And if you've experienced something where you've gone above and beyond with someone, yet they kind of don't really treat you very well. And then they just leave. Do you really want them back into your establishment?

[00:45:42] [SPEAKER_01] True.

[00:45:43] [SPEAKER_03] Well, you were just saying, I bet you that client's going to come back to you, by the way.

[00:45:47] [SPEAKER_02] No. I guarantee she won't. You want to, though, luckily she doesn't live in the general area. So she definitely won't be coming back, thank God. But I've never had someone refuse to leave my chair. Absolutely refuse. I have. I mean, even the girl sitting next to me was like, what the fuck? I mean, just go. Just go. At that point, I was even about to go through and actually give her the haircut for free. Just get out of my chair. Do you know what I mean?

[00:46:13] [SPEAKER_02] But I think towards the end of going through with everything that I went through, I'm like, no, no, no, no. You're paying for the fucking service. You know, we're not, I'm not doing this with you. And so I did, I charged her just for the service only. And then that was it. Tip. I just, I did not. I literally snatched up on her hand and I walked away. I'm like, we're not doing this dance. You and I. Absolutely not. My dance card is punched up and you're, and we're done.

[00:46:39] [SPEAKER_03] I can't imagine how you decompress at the end of the day.

[00:46:43] [SPEAKER_02] Yeah. Especially without drinking anymore. Let me tell you, I don't even drink anymore. But my next client was like, it was hysterical. My next client was like, she goes, your hair is beautiful. Beautiful.

[00:46:55] [SPEAKER_00] Yes. Success.

[00:46:59] [SPEAKER_02] Because she, I mean, she also said that she was like, my hair is looking different from when I walked in. I was just kind of like, I, you want to know when you wish you did it before and after. Oh yeah. Literally. It looked like the troll doll you shook at the end of your pencil when she sat down.

[00:47:12] [SPEAKER_03] Oh yeah. Yeah. I know.

[00:47:13] [SPEAKER_02] And you're like, this is going to be a three hour blow dry. God damn it. You know what I mean? Because when you see that kind of hair, it's really thick and it's all kind of like just frizzy and shit. I'm like, oh my God, this is going to be the longest fucking blow dry today. And I was sweating that time I was done. I thought for sure, right when I saw that smile, we're good. We're good. But I think she was just, she had to pick a fight for some reason. I don't know if she was trying to get out of paying for the haircut or, but then she wouldn't leave.

[00:47:43] [SPEAKER_02] So I got all these mixed signals. You know what I mean? But I think she definitely had an argumentism. I mean, we all have artisms. You know what I mean? I got something. Everyone has autism. Maybe she has an argumentism. I have no idea. Like I just have to get the last word in. You know what I mean?

[00:48:02] [SPEAKER_03] Some people love being combative and that's their character and personality.

[00:48:05] [SPEAKER_02] So it could have been that, you know what I mean? But I was like, just get the fuck out of my chair.

[00:48:10] [SPEAKER_03] And I've got a troll doll client too. And man, she screams about poverty and she can't afford anything yet. She smokes two packs of cigarettes a day. Yeah. And so then I don't care. I don't judge if people smoke, don't smoke. It's none of my business. I mean, come in smelling like it. Yeah. It's a little offensive. But the thing is that she complains about how the cost of cigarettes are going up. And then she tells me, you know, I can't really afford this. I said, no, but you can afford you two packs a day. That's almost $20 a day.

[00:48:40] [SPEAKER_02] Yeah. And I had to put a big paper rub. Yeah. I know. I'm all like, here's a mint.

[00:48:45] [SPEAKER_03] Here's a mint. Tip me for the fucking mint.

[00:48:49] [SPEAKER_02] Oh, it's those people. When you hit their hair with water and you just. Oh God. How do you deal with that? It's just gross. But anyhow, guys, we definitely want to go through and hear from you. Give us your lived in experience. We definitely want to go through and hear from you guys. So get on there, get on the TikToks and all the gifts up on should I told my hairdresser.com. Send us an email at info at should I told my hairdresser.com and let Paul and I fucking have it.

[00:49:23] [SPEAKER_02] All right. Time for a little more shitology. Hey lady, here's your food. I've got your entries and your main course right here. Just go through and tap your card there. You can pay for it and leave a tip.

[00:49:35] [SPEAKER_03] I'm not understanding the gratuity percentage. You're starting at 90, 100, 120%. I will give you some gratuity as long as it goes towards your etiquette classes.

[00:49:47] [SPEAKER_02] Don't embarrass yourself lady. And what the fuck's edgment? What? Etiquette. Enjoy your horse dervs. All right. And bye. And with that, stay shitty. And see you next time.

[00:50:02] [SPEAKER_01] Hey, listener persons. If you're enjoying this podcast, please give us a rating on Apple Podcasts, Spotify, iHeartRadio, or Amazon Prime Podcasts, or wherever you get your favorite shit.

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[00:50:35] [SPEAKER_01] And remember, stay shitty, listener persons.